Frequently Asked Questions
Everything you need to know about your Thisissoul order and our high-performance gear.
How long does shipping take for my sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear for an upcoming event or competition.
What is the Thisissoul return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once the tags are removed.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' specific to that brand and category. We recommend measuring yourself or your current equipment to ensure a perfect fit before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
Are your products covered by a warranty?
Yes, all products sold by Thisissoul are covered by the original manufacturer's warranty against defects. If you experience a structural issue with your gear, please contact our support team to initiate a claim.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal, allowing you to monitor your package until it reaches your doorstep.