Returns & Exchanges
At Thisissoul, we want to ensure you have the perfect gear for your performance; if you are not satisfied with your purchase, you can return unused items within 30 days of delivery. All returned products must be in their original packaging with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original box or a sturdy shipping container, ensuring all original labels and manuals are included.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing